[Answerland] QP issues related to HTTPS upgrade

Tamara Ottum tamara.ottum at state.or.us
Mon Oct 22 08:25:52 PDT 2018


Hello again all,

The QuestionPoint product team did install software on Friday to fix many of the issues related to chat.

Let me know if you still experience issues. If possible, please sent a screenshot of any error messages and including the URL at the top of the screen.

Thanks,
Tamara

From: Answerland [mailto:answerland-bounces at listsmart.osl.state.or.us] On Behalf Of Tamara Ottum
Sent: Wednesday, October 17, 2018 1:47 PM
To: answerland at listsmart.osl.state.or.us
Subject: [Answerland] QP issues related to HTTPS upgrade

Hi all,

Since the HTTPS upgrade QuestionPoint has been experiencing several issues, including:

*       Update...still waiting message (i.e. chat monitor freezing)

*       Patron practice chat form not working, even when separate browsers and/or incognito browsers are in place.

*       This message when trying to go back to the My QuestionPoint Homepage:

QPHTTP.QPDataArray[70].response={

type:4,

status:404,

msg:'Invalid Session'};

QPHTTP.accept(QPHTTP.QPDataArray[70].response);

*       This message in the practice or live chat form after submitting in a chat question:  "Hello, Library Patron. We are currently not available to chat. Please see our Web page for our regularly scheduled hours and for other options for contacting us.You also can submit your question directly to a librarian from this form:"

*       No response from the 24/7 Cooperative when customers use a Qwidget.

*       Unable to submit a Support ticket through the QP interface.

I have been told the OCLC development team is working on it. I will keep you posted on what I hear. Please report any issues you experience to me so I can pass them along.

-Tamara

Tamara Ottum
Answerland Coordinator
answerland.org<https://answerland.org/>
State Library of Oregon | Library Support & Development Services
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us> | 503-378-6506<tel:%20(503)%20378-6506> | www.oregon.gov/library<http://www.oregon.gov/library>

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