[collaborative-vr] Fwd: [QUESTIONPOINT-L] Reduce spam with captcha

[Paul Chasen]

Hi Doreva,

Statewide, I leave it up to the AskUsNow! partner libraries' discretions to
use CAPTCHA for the chat form on their library's website.
It was determined in past, in-depth reviews of chat transcripts that
spammers (who were primarily trying to promote new books or ask for funds)
were mostly accessing the partner libraries' websites.
This scenario helped me make better arguments to the partners to implement
the Qwidget and use CAPTCHA on their chat forms (if they wanted to continue
have chat forms as access points).

When we used to have the chat form on our statewide public portal
<http://www.askusnow.info> (which we have kept solely as a Qwidget), we
decided to not use CAPTCHA because it was an obstacle (mostly for students
and educators) attempting to access the service anonymously or by
identifying themselves.

I hope these details help.

Best,

Paul

On Sun, Jun 17, 2018 at 8:56 AM, Doreva Belfiore <belfiore at hslc.org> wrote:

> Hello Colleagues,
>
> This was a recent message from OCLC suggesting the use of CAPTCHA to
> reduce spam inside QP. Have any of you implemented CAPTCHA, and in which
> scenarios?
>
> Thanks very much for any feedback you might provide.
>
> Best,
>
> Doreva
>
> Doreva Belfiore
> Director of Library Services
> HSLC
> 3600 Market Street, Suite 550
> Philadelphia, PA  19104-2649
> 215-222-1532 (phone)
> 215-222-0416 (fax)
> belfiore at hslc.org
> www.hslc.org
>
>
>
> Begin forwarded message:
>
> *From: *"Thelin,Sonya" <thelins at oclc.org>
> *Subject: **[QUESTIONPOINT-L] Reduce spam with captcha*
> *Date: *May 31, 2018 at 11:09:33 AM EDT
> *To: *QUESTIONPOINT-L at OCLCLISTS.ORG
> *Reply-To: *"Thelin,Sonya" <thelins at oclc.org>
>
> Save time for your reference staff by blocking spam messages using the
> CAPTCHA tool you can enable within your QuestionPoint account.
>
> To turn on CAPTCHA in QuestionPoint, login and navigate to: Administration
> > Forms > Spam Filter. Then check "Use Captcha" for email and/or chat and
> save your changes:
>
>
>
> Your QuestionPoint team
>
>
>
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-- 
Paul Chasen
Statewide Coordinator, Maryland AskUsNow!
Enoch Pratt Free Library/SLRC
400 Cathedral Street
Baltimore, MD  21201
443-984-4955
pchasen at prattlibrary.org
<http://askusnow.info>
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