[collaborative-vr] Fwd: [QUESTIONPOINT-L] Reduce spam with captcha

Mon Jun 18 07:43:16 PDT 2018

Thanks for your response, Paul.  It’s interesting!

As with Maryland’s service, we opted not to use it for the same reasons.  Captchas can be frustrating for users, and also for those who have visual impairments.  See the study and evaluation How Good are Humans at Solving CAPTCHAs? A Large Scale Evaluation by Jurafsky, Bethard, Fabry, Mitchell and Burszstein (Stanford)  https://web.stanford.edu/~jurafsky/burszstein_2010_captcha.pdf

Delaware’s VR service uses Springshare’s LibApp/LibAnswers which has an automatic spam filter, similar to what a person can set up through their Gmail account.  I have to point out that no filter is close to ideal but it has been more of a help than a hindrance.  The spam ‘folder’ is easily reviewed for any real questions (aka “tickets”), and in turn, tickets that come on the main Dashboard that shouldn’t be there are easily sent to spam.  So with a little human intervention, this area is kept under control.

-Cathay

Cathay Keough
Statewide Coordinator, Reference Services
Delaware Division of Libraries
302-257-3014 (office)
302-983-1430 (mobile)
libraries.delaware.gov<http://libraries.delaware.gov/>
answers.delawarelibraries.org<http://answers.delawarelibraries.org/>
Delaware Library Association: dla.lib.de.us<http://dla.lib.de.us/>

From: collaborative-vr [mailto:collaborative-vr-bounces at listsmart.osl.state.or.us] On Behalf Of Paul Chasen
Sent: Monday, June 18, 2018 10:19 AM
To: collaborative-vr at listsmart.osl.state.or.us
Subject: Re: [collaborative-vr] Fwd: [QUESTIONPOINT-L] Reduce spam with captcha

Hi Doreva,

Statewide, I leave it up to the AskUsNow! partner libraries' discretions to use CAPTCHA for the chat form on their library's website.
It was determined in past, in-depth reviews of chat transcripts that spammers (who were primarily trying to promote new books or ask for funds) were mostly accessing the partner libraries' websites.
This scenario helped me make better arguments to the partners to implement the Qwidget and use CAPTCHA on their chat forms (if they wanted to continue have chat forms as access points).

When we used to have the chat form on our statewide public portal<http://www.askusnow.info> (which we have kept solely as a Qwidget), we decided to not use CAPTCHA because it was an obstacle (mostly for students and educators) attempting to access the service anonymously or by identifying themselves.

I hope these details help.

Best,

Paul

On Sun, Jun 17, 2018 at 8:56 AM, Doreva Belfiore <belfiore at hslc.org<mailto:belfiore at hslc.org>> wrote:
Hello Colleagues,

This was a recent message from OCLC suggesting the use of CAPTCHA to reduce spam inside QP. Have any of you implemented CAPTCHA, and in which scenarios?

Thanks very much for any feedback you might provide.

Best,

Doreva

Doreva Belfiore
Director of Library Services
HSLC
3600 Market Street, Suite 550
Philadelphia, PA  19104-2649
215-222-1532 (phone)
215-222-0416 (fax)
belfiore at hslc.org<mailto:belfiore at hslc.org>
www.hslc.org<http://www.hslc.org>

Begin forwarded message:

From: "Thelin,Sonya" <thelins at oclc.org<mailto:thelins at oclc.org>>
Subject: [QUESTIONPOINT-L] Reduce spam with captcha
Date: May 31, 2018 at 11:09:33 AM EDT
To: QUESTIONPOINT-L at OCLCLISTS.ORG<mailto:QUESTIONPOINT-L at OCLCLISTS.ORG>
Reply-To: "Thelin,Sonya" <thelins at oclc.org<mailto:thelins at oclc.org>>

Save time for your reference staff by blocking spam messages using the CAPTCHA tool you can enable within your QuestionPoint account.
To turn on CAPTCHA in QuestionPoint, login and navigate to: Administration > Forms > Spam Filter. Then check "Use Captcha" for email and/or chat and save your changes:
[cid:image001.jpg at 01D406EF.ED89D2D0]

Your QuestionPoint team

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