[Libs-Or] Gale remote authentication

[Rachel Bridgewater]

Steve,

We had a heck of a time getting our authentication to work.  I went back and
forth with Gale for weeks.  It eventually turned out that they'd made a typo
when they had entered our IP addresses.  So when the rep was helping me he
kept telling me that everything looked good on their end but he hadn't
checked what was actually entered in their set-up.

That SEEMS like it would be an isolated incident but it might be worth
having them verify that the IP address range they have on file for you is
the actually the one they set up.

-Rachel
Reed College

On Thu, Oct 15, 2009 at 1:13 PM, Candice Watkins <CWatkins at clatsopcc.edu>wrote:

>  Hi Steve, maybe it’s a problem with your Ezproxy or other proxy service?
> I finally got our remote access going, but I had to work with both Gale tech
> support and OCLC’s ezproxy support to figure it out. Ezproxy was most
> helpful.
>
>
>
> With ezproxy I double checked the proxy prefix, correct port, and proper
> configuration of the ezproxy.cfg and .usr files. That kind of thing was the
> key to getting everything going over here. Then, working with Gale to make
> sure all your target URLs to the specific Gale databases are correct, with
> the attached proxy prefix, of course.
>
>
>
> Hope that’s helpful!
>
>
>
> Candice Watkins
>
> Reference Librarian
>
> Clatsop Community College
>
>
>
>
>
> *From:* libs-or-bounces at listsmart.osl.state.or.us [mailto:
> libs-or-bounces at listsmart.osl.state.or.us] *On Behalf Of *Steve Silver
> *Sent:* Thursday, October 15, 2009 12:38 PM
> *To:* libs-or at listsmart.osl.state.or.us
> *Subject:* [Libs-Or] Gale remote authentication
>
>
>
> I have been asked by my Dean to inquire of Oregon libraries if anyone else
> is having (or has had significant) trouble getting remote authentication to
> work for the new Gale database package, or is our problem somehow unique to
> us? Stories of problems that have been fixed would be helpful as well. And
> yes, we have been in communication with Gale tech support, before anyone
> asks ;-)
>
>
>
> Please send replies directly: ssilver at northwestchristian.edu
>
>
>
> Thanks in advance,
>
>
>
> *Steve Silver, Director*
>
> *Kellenberger Library*
>
> *Northwest Christian University*
>
> *828 E. 11th Ave. Eugene, OR 97401*
>
> *541-684-7237*
>
> *541-684-7307 (fax)*
>
> *IM: SilverLIb176*
>
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