[Libs-Or] new library science books available to borrow from Oregon State library

[Ann Reed]

If you would like to request these or other materials from the Oregon State Library please use your library's established interlibrary loan process or fax your request to the State Library document delivery department at 503-588-7119 with complete request information. Our catalog is also available online.
 
Items added to our LIS collection are also announced via RSS! See http://osl-lis.blogspot.com/ for more information!
 
The collection is funded with LSTA funds administered by the Oregon State Library.  The library science collection is meant to support the whole Oregon library community.  The Library Development Division welcomes your suggestions for acquisitions - just email us!
 
Hernon, Peter, and Ellen Altman.  Assessing Service Quality: Satisfying the Expectations of Library Customers, 2nd Ed.  Chicago: ALA, 2010.   025.5 Herno 2nd Ed.    ISBN 978-0-8389-1021-4  
Because of technology, the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in competition with other institutions and sources of information--especially the Web--and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, and challenge librarians to think about customer service in new ways, including

* Distance education
* Use of library Web sites
* Partnerships and consortia for electronic collections
* Ways to effectively embrace change for continuous improvement

Senior librarians, library directors, and trustees will learn how to see the library as the customer does with the aid of dozens of tools to measure service quality--from mystery shoppers and benchmarking to surveys and group interviews.
 
 
Hooper, Brad.  Writing Reviews for Reader's Advisory.  Chicago: ALA, 2010.  808.066028 Hoope  ISBN 978-0-8389-1017-7  
Reviews are an important resource for readers' advisory and collection development. They are also a helpful promotional tool, introducing patrons to what is new on the shelf. This resource includes: tips for writing strong, relevant reviews; different ways reviews can be used to promote your library; and, a chapter by Joyce Saricks covering the how-tos of reviewing audiobooks. Whether the ultimate goal is writing for a library website, book club, or monthly handout, or freelancing for a newspaper, magazine, or professional journal, readers will find plenty of ideas and insight here.
 
 
 
 
 
Ann Reed, Federal Programs Coordinator
Library Development Services
Oregon State Library
250 Winter St.
Salem, OR 97301
(503) 378-5027
fax (503) 378-6439
ann.reed at state.or.us
http://www.oregon.gov/OSL/LD/
 
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