[Libs-Or] Corrected Gale Usage Statistics

[Jennifer Maurer]

Hi,

Several months ago, I posted that one section of Gale’s usage statistics was not correct and that Gale was working on a fix.  They got the problem resolved in March, and now the historical statistics since September 2009 have been re-posted.  Anyone tracking Gale database usage may want to update their statistics by re-running reports.

For further information, please read the email below from Gary Pollack.

If you believe your stats are still not correct, you can contact Doug Hansen and Chris Michela at Gale directly.
            Doug.Hansen at cengage.com<mailto:Doug.Hansen at cengage.com>
            Chris.Michela at cengage.com<mailto:Chris.Michela at cengage.com>

Thanks,
Jen



Jennifer Maurer

School Library Consultant

Library Development

Oregon State Library

250 Winter Street NE

Salem, OR  97301-3950

503-378-5011

jennifer.maurer at state.or.us



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-----Original Message-----
From: Gary Pollack [mailto:gale.e-mail at cengage.com]
Sent: Wednesday, June 09, 2010 11:26 AM
To: Jennifer Maurer
Subject: Understand your Gale PowerSearch search statistics



We hope that you and your users have been enjoying the Gale PowerSearch 2.0 experience and suite of products. Significant product enhancements -- including RSS feeds, easy access to images, videos and podcasts -- were added to provide users with easy access to a rich array of content.



However, you may have noticed an increase in the number of searches on the products that use the platform. The increase in search counts was an unintended consequence of adding the features mentioned above. The searches used to create more accessible content were not directly user-initiated and, therefore, will not be reported in COUNTER reports going forward.



Our Technology Team has corrected search counts in Gale PowerSearch products and re-posted historical usage data from September 2009 through May 2010.



We understand that you rely on accurate, meaningful and standards-based usage statistics to justify purchases and refine the development of your online resources. If you have any questions, contact us anytime at 1-800-877-4253 option #4.





Sincerely,



Gary Pollack

VP, Products, Platforms & Software Services

Gale, part of Cengage Learning





27500 Drake Road

Farmington Hills, MI 48331-3535

1-800-877-GALE








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