[Libs-Or] L-net Notable Transcript

[Emily PAPAGNI]

Hello,

L-net, Oregon's Statewide Digital Reference Service
(http://www.oregonlibraries.net), recognizes Meggie Wright, a student
in Emporia State University’s SLIM program, for her excellent digital
reference work while staffing the service in June 2012. Meggie’s
transcript is online at

http://www.oregonlibraries.net/notable

In this transcript, a Human Resources Intern for a national company
asked for help in finding resources to diversify the company’s
workforce.  In addition to needing resources in the Portland area, the
intern needed help finding resources in other large cities.  Meggie
found resources and continued to check in with the patron to confirm
that the resources she was suggesting met the intern’s needs.  The
resources that she found include businesses, government agencies,
non-profits, and a Diversity Employment Day Career Fair.  The intern,
who had been searching on her own, was impressed with the resources
that Meggie found.  Besides sending Oregon resources to the intern,
Meggie found resources outside of Oregon and coached the intern in how
to refine a phrase in order to get the best possible results from a
search engine.  Meggie also offered to put the question into L-net’s
email follow up system so that other reference librarians could take
the time to search for additional resources.

The intern was clearly grateful, saying “…you are honestly the nicest,
greatest help. Thank you for taking the time to do this.”  The L-net
Quality Team is also grateful for the care that Meggie took to answer
this patron’s question so thoroughly.

Meggie will be graduating from Emporia’s program in August and has
been staffing L-net as part of our volunteer program.  This transcript
was sent to the Quality Team by an L-net librarian who thought that it
should be considered for a Notable Transcript Award.  Although she
hasn't completed the library program yet, Meggie is being recognized
by her future colleagues as the talented reference librarian that she
is.

As an expression of our appreciation, Meggie was presented with
flowers and a certificate.  Please join us in congratulating her!

The L-net Quality Team

Stephanie Debner, stephanie.debner at pcc.edu, Portland Community College Library
Barbara O’Neill, barbarao at wccls.org, Washington County Cooperative
Library Services
Emily Papagni, emilyp at multco.us, Multnomah County Library