[Libs-Or] PLD Preconference - Mental Health Issue or Bad Hair Day?

[Stephanie Lind]

Hello fellow OLA members,

Have you asked yourself this question about patrons you've encountered? Or, do you have employees coming to you asking you how to handle "difficult patrons"? If so, then this pre-conference is for you! Mental health and substance use disorder specialists Kathy Prenevost and Mark Schorr will help demystify the patron behaviors that we struggle to understand and deal with. This promises to be a high energy, interactive presentation that will provide you with practical tools for your library tool belt.

For more information about this preconference click here<http://www.olaweb.org/assets/Conference/2014_OLA_Conference/ola%20pre-conference%20sessions.pdf>.

Thanks and see you at the conference!
Stephanie

Stephanie Lind | Program Supervisor for Outreach & Youth Services
Washington County, Oregon | Washington County Cooperative Library Services
phone 503-648-9785 x4# | http://www.wccls.org<http://www.wccls.org/>
email stephaniel at wccls.org<mailto:stephaniel at wccls.org>
Follow us on Twitter @wccls<http://twitter.com/wccls>  and Facebook<https://www.facebook.com/wccls>
http://www.wccls.org/espanol and Facebook en Español<https://www.facebook.com/BibliotecasWCCLS>

P Save paper, toner, and energy. Avoid printing emails whenever possible!
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/libs-or/attachments/20140326/ce4191e4/attachment.html>