[Libs-Or] Tech-Talk: SOFTWARE - Thriving With Windows 10

Tue Apr 25 12:58:31 PDT 2017

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This Week's Tech-Talk:  SOFTWARE
1. VIDEO ...Thriving With Windows 10
2. SPECIAL REPORT ... Thriving With Windows 10
3. COMMUNICATING ... Formula for A Complaint

NOTE: To view the VIDEO, click here<http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X-yyy8IsfUSw33Dc-KKMXYlMPsmgiP9NFGjHXh3RMRnqlSVNaNQWBoAX5O0YZDTgFJCdFG-xlP6b2TerFFkUpOEJEKUbx22Wb8LIF7a2y2SGavNSXvRGiWEMqG67iebfBo9sCPUJpmZtT0FIxW9KNIH5AHG0piMBZwA9Pv0fkdRM&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==>. Enter the User Name and Password!

Tech-Talk: Thriving With WINDOWS 10
Intermediate

If you're new to the Windows 10 Operating System, you'll like this overview.

[http://www.tech-talk.com/wp-content/uploads/2016/09/PRODUCT-IMAGE-BOOK-Windows_10.png]You can...

watch the highlights in the video above ... and then read the "how to" detail plus a few more features in this PDF<http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X0OHbvSz0TkU4HL9cGxC2DMGjvE94Z_M_rRJqG4XN8Pqf3HgQ3IGZjKs18v2q2nU7RyUHRO6GVHXjIukEX5hlhwyn8hVC2M2kZFOARSLa0ydoebf-JEhkhwFDtMVl9ThQSIhL4QpmbEU_yH8Pz9bjINjlPKThOC6asAGczO5Hh0MLMFR-udmcB-ji-QYzLp9ad0OWr5Gykb2h8xnhYDkEzp4d16EiTlLRWFuuoDQGiZsUEoYRr20n3k=&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==> Window 10 "cheat sheet."

Together, with the 5 minute video and the 13 page report, you'll have a greater understanding of how to navigate in Windows 10, along with how to use some of the new bells and whistles.

[Communications]Communications:  Writing
Creating a letter of complaint?  Use the formula!
Have you ever had a problem where you needed to write a letter of complaint to get it resolved?  If so, there is a proven formula you may wish to follow.

There are three parts: 1) Recognition of the person's ability and willingness to help, 2) List of facts, and 3) What you want to happen..

1. Recipient Recognition.  Make it clear to the reader that you are addressing the letter to him (or her) because you believe he is in a position to help and is willing to do so.

Example:  "I believe you are willing to help and able to resolve this issue."

2. The Facts. List the facts ... crisply and in chronological order.  Present them objectively without emotion. Use bullets and white space to make it easy to read.

Example:
- Purchased lamp on January 7th from Home Depot
- Replaced six bulbs within the first month

3. What YOU Want. Tell the reader what you want to happen.  Don't expect them to know or to choose what you prefer.  If you make it easy for them to say yes, you have a better chance of a positive resolution.

Example:  "Please credit my account for $19.56"

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