[Libs-Or] ALA eCourse: Getting Started with Library Service Design (Starts June 5th)

Tue Apr 25 16:30:09 PDT 2017

“Service design is a holistic, co-creative methodology that puts the user at the center of the service delivery model to create user-centered services.” If you want to learn more about service design, you may be interested in ALA’s 4-week eCourse on the topic, which starts on June 5th. Details are below and here: http://www.alastore.ala.org/detail.aspx?ID=11880.

The email below mentions two related books. Getting Started in Service Design will be released this summer, and the State Library will receive a copy. Useful, Usable, Desirable is currently available to borrow from the State Library: http://osl-lis.blogspot.com/2014/08/useful-usable-desirable-applying-user.html.

Thanks,
Jen

Jen Maurer, MLS
School Library Consultant
jennifer.maurer at state.or.us<mailto:jennifer.maurer at state.or.us> | 503-378-5011 | www.oregon.gov/osl/ld<http://www.oregon.gov/osl/ld>
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From: ALA Store
Sent: Wednesday, April 19, 2017 1:49 PM
To: Jennifer Maurer
Subject: Getting Started with Library Service Design

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[eLearning > eCourses]<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDc/index.html>

Librarianship in the Modern Era<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDg/index.html><http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html>[Getting Started with Library Service   Design]<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html><http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html>

Getting Started with Library Service Design
<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDg/index.html>Joe J. Marquez and Annie Downey

4-week eCourse
Beginning Monday, June 5, 2017

Service design is a holistic, co-creative methodology that puts the user at the center of the service delivery model to create user-centered services. This eCourse will explore the service design methodology as a valuable toolkit that librarians and administrators can use to assess, revise, and create library services, spaces, and workflows.

Within this 4-week eCourse, you will read articles, respond to prompts in a general discussion board, and complete exercises to help familiarize yourself and get comfortable using service design tools. By the end of the course, you’ll create a draft service design plan for a service or touchpoint in your own library. The course will also rely on a workbook created by the instructors that highlight the phases and tools of service design, as well as the list of library service design heuristics.

[Learn More!]<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html>

Also of interest

[Getting Started in Service Design: A How-To-Do-It   Manual For Librarians]<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTA/index.html>

Getting Started in Service Design: A How-To-Do-It Manual For Librarians
<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTA/index.html>Joe J. Marquez and Annie Downey

[Learn More!]<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTA/index.html>

[Useful, Usable, Desirable: Applying User Experience   Design to Your Library]<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTE/index.html>

Useful, Usable, Desirable: Applying User Experience Design to Your Library<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTE/index.html>
Aaron Schmidt and Amanda Etches

[Learn More!]<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTE/index.html>

Browse additional eLearning products!<http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTI/index.html>

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