[Libs-Or] Library Technician 3/Virtual Reference Assistant at OSU, Library Experience & Access Department (LEAD)

[King, Valery G]

The Oregon State University Libraries has an immediate opening for a Library Technician 3/Virtual Reference Assistant in the Library Experience and Access Department (LEAD) at the Valley Library in Corvallis. LEAD is responsible for ensuring that service and space designs in the physical and virtual realms meet library users' current and future needs and continually cultivates an innovative environment of learning and engagement that empowers students and faculty. This is a full-time position.

Application deadline is September 1, 2017.

For an application and a full job description, including all required and preferred qualifications, please visit http://jobs.oregonstate.edu/postings/48323.

Summary:
The Virtual Reference Assistant will be primarily responsible for providing virtual reference services (via chat, text, email and telephone), backing up the student-staffed Information Desk, and will occasionally work in the soon-to-be-opened Undergrad Research & Writing Studio. This position will perform first, second and third tier reference services, communicating regularly with library patrons and faculty/staff outside the work unit to provide excellent, expert service. The person in this position anticipates and responds appropriately to patron needs, recommend services to supervisor and department had to meet those needs.
This person oversees, trains, and assists with scheduling 10-20 (3.5 FTE) student employees providing technical and information service at the Information Desk. They may serve as back-up for the unit manager.
Exercises a general degree of authority, independence and initiative in prioritizing, decision-making or problem solving using discretionary judgment.

Minimum qualifications include a Bachelors degree plus two years of current (within 5 years) experience in a library OR 4 years of current library experience, and extensive experience providing reference services in an academic library in person, via email, and especially chat reference. Salary range is $2769 (min) to $4175 (max).

For additional information please contact: Kristin Swetland at kristin.swetland at oregonstate.edu

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

Valery King, associate professor
Government Information/Business Librarian
Oregon State University Libraries & Press
phone 541-737-7318 | email valery.king at oregonstate.edu
Make an Appointment<http://oregonstate.libcal.com/appointment/24473>

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