[Libs-Or] safety protocols

[Marci Jenkins]

Hi Jenny,

A while ago, I came across the work of Pat Wagner. She is a library consultant, I believe from North Carolina, she has a program called 'Dealing with Hostile and Potentially Dangerous Library User Behaviors'. Pat is amazing, the focus of her work is to assist libraries, non-profits and local government with safety protocols.

Her contact info is:
pat at patternresearch.com
303-778-0880



From: Libs-Or <libs-or-bounces at omls.oregon.gov> On Behalf Of Jenny Berg via Libs-Or
Sent: Thursday, November 4, 2021 5:40 PM
To: libs-or at omls.oregon.gov
Subject: [Libs-Or] safety protocols


This message originated outside of the City of McMinnville.

________________________________
Does your library have a plan for managing tough patron interactions?
Do you have a trainer to recommend for managing such situations?

As we open back up to the public we want to start off on the right track, like a teacher at the beginning of the school year starting off with a no-nonsense, yet nurturing approach. I am looking for instruction and inspiration that will lead staff to positive patron interaction while setting appropriate boundaries. Policies, procedures, and methodology, and training suggestions are all welcome.

Yes, we use, Ryan Dowd's training! Yes, we have a good Code of Conduct. Follow through, sometimes...

Thanks in advance,
Jenny




Jenny Berg
Library Director
McMinnville Public Library
McMinnville, OR
jenny.berg at mcminnvilleoregon.gov<mailto:jenny.berg at mcminnvilleoregon.gov>

Library hours
11am-6pm Tuesday through Saturday
Home Delivery is an option too! www.maclibrary.org<https://protect-us.mimecast.com/s/djCFC82xYBSrWRoSn2J9O>


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