[Libs-Or] safety protocols

[Holly Freewynn]

Hi Jenny,
Multnomah County Libraries have a couple of trainings for staff to handle
patrons in crisis.  We have a Person in Charge training for frontline
reference workers.  We also started doing a de escalation training through
the Crisis Prevention Institute.  The offer train-the-trainer sessions so
those trainers can then train their own staff.  We have 4 staff trainers
now.
More information at their site.
https://www.crisisprevention.com/

On Thu, Nov 4, 2021 at 5:42 PM Jenny Berg via Libs-Or <
libs-or at omls.oregon.gov> wrote:

> External -
> [image: External Sender]
>
> Does your library have a plan for managing tough patron interactions?
>
> Do you have a trainer to recommend for managing such situations?
>
>
>
> As we open back up to the public we want to start off on the right track,
> like a teacher at the beginning of the school year starting off with a
> no-nonsense, yet nurturing approach. I am looking for instruction and
> inspiration that will lead staff to positive patron interaction while
> setting appropriate boundaries. Policies, procedures, and methodology, and
> training suggestions are all welcome.
>
>
>
> Yes, we use, Ryan Dowd’s training! Yes, we have a good Code of Conduct.
> Follow through, sometimes…
>
>
>
> Thanks in advance,
>
> Jenny
>
>
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>
>
>
>
>
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> Jenny Berg
>
> Library Director
>
> McMinnville Public Library
>
> McMinnville, OR
>
> jenny.berg at mcminnvilleoregon.gov
>
>
>
> *Library hours*
>
> *11am-6pm Tuesday through Saturday*
>
> *Home Delivery is an option too! www.maclibrary.org
> <http://www.maclibrary.org/> *
>
>
>
>
>


-- 
*HOLLY FREEWYNN, MLS*
*INTERIM MANAGER*
*she/her/hers*
*MIDLAND BRANCH *
*503-988-5123    **hollyf at multco.us <hollyf at multco.us>    *
*schedule:SUN-THURS*

“Let us be enraged about injustice, but let us not be destroyed by it.”
<https://www.inspiringquotes.us/quotes/dKnx_x5gQrToc>  -- Bayard Rustin
<https://www.inspiringquotes.us/author/7283-bayard-rustin>

Multnomah County includes the ancestral lands of many Native American
Tribes

who made their homes along the Columbia and Willamette Rivers.
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