OSPS E-News ~ FW: [Treasury-News] Visa Outage Sunday, April 1st

[Announcements from OSPS to the users of the Oregon State Payroll Application]

We are forwarding this e-mail from Treasury, just in case AccelaPay
cardholders come to you... 

 

Katherine Bremser
Training Coordinator
Oregon Statewide Payroll Services
State Controller's Division
Department of Administrative Services 
503-373-0738 
Online Resource Center: http://oregon.gov/DAS/SCD/OSPS/
<http://oregon.gov/DAS/SCD/OSPS/>  
Data Classification: Level 1 - Published

 

From: treasury-news-bounces at listsmart.osl.state.or.us
[mailto:treasury-news-bounces at listsmart.osl.state.or.us] On Behalf Of
COY Brady T
Sent: Monday, April 02, 2012 3:36 PM
To: Treasury-News at listsmart.osl.state.or.us
Subject: [Treasury-News] Visa Outage Sunday, April 1st

 

Oregon State Treasury (OST) received the following information regarding
a recent VISA outage:

A nation-wide technical problem affecting the Visa network barred some
people from using their credit and debit cards on Sunday, April 1st,
from approximately 5:40 p.m. to 6:20 p.m. 

The outage was caused by a recent update Visa had made to its system. 

 US Bank has notified OST that they have received calls from some debit
cardholders notifying them that their balances have been impacted by the
VISA outage.  As a result of transaction attempts during the outage, a
cardholder's balance may be reserved showing multiple holds for each
attempted transaction.  Because of this, an agency may receive a call
from an impacted cardholder regarding postings to their account during
the outage that the agency may not have record of on their system.

If you have a customer that is impacted by a transaction that was
attempted during the outage, please contact Kim Buckout at 503-378-2409
or Brady Coy at 503-378-2457 so that we can report the issue to US Bank
on your behalf.

 

 

 

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