[Answerland] Firefox issues

Tamara Ottum tamara.ottum at state.or.us
Mon Oct 2 09:38:44 PDT 2017


Answerlanders - OCLC is still working on the Firefox issue with QuestionPoint chat. If you encounter a problem, try out the solution below and let me know if it worked/didn't work. Any and all info we can provide will be useful in getting this resolved.
-Tamara

Tamara Ottum, MLIS
Answerland Coordinator
State Library of Oregon | Library Support & Development Services
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us> | 503-378-6506 | www.oregon.gov/osl<http://www.oregon.gov/osl>

From: Haney,Tom [mailto:haneyt at oclc.org]
Sent: Monday, October 2, 2017 9:36 AM
To: Tamara Ottum <TamaraOttum at oslmail.osl.state.or.us>
Subject: Firefox flash protected mode

Tamara,

We are still validating the consistency of this fix.  I wanted to get it into your hands to try while we finalize.

Uncheck the protected mode box at tools > add ons > plugins > shockwave flash > options > enable protected mode

This is something that Adobe recently added or changed that is causing issues.  If you don't see the box, check to make sure you have Flash from September 12 or greater at Tools > Add-ons > Flash > more

Thanks.  Tom

--

Tom Haney

OCLC * Product Manager, Business Development

haneyt at oclc.org

T +1-614-764-6078

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