[Libs-Or] [EXTERNAL] Why is it called "placing a hold" and is there a better phrase that you use?

[Kathleen Veldhuisen]

Hi, Brian.

We replaced the language "place a hold" with "Request." That's what our
links and buttons say, and how we talk about it with patrons.  We do use
"place a hold" when talking among staff to distinguish between local holds
and resource sharing requests.

Kathleen

Kathleen Veldhuisen, Reference Librarian

-----------------------------------------------

Chemeketa Community College Library

4000 Lancaster Drive Northeast, Salem, OR 97305

503.399.5203; kathleen.veldhuisen at chemeketa.edu

She/her/hers


On Tue, Dec 7, 2021 at 10:10 AM Bryan Miyagishima via Libs-Or <
libs-or at omls.oregon.gov> wrote:

> This question definitely falls into the non-urgent category. Still, it got
> me wondering enough that I thought I'd pose it to the Borg.
>
> We're beginning to use our ILS for students to make equipment reservations
> for next term and I'm trying to come up with language to help explain the
> process to students. It seems to me that for the one transaction that many
> students will have with our library it doesn't make any sense to use
> library jargon. Moreover, we actually use "place hold" in a very negative
> way here at the college; our business office sends out communiques that
> say, "we will place a hold on your account if you do not pay by X date."
>
> Does anyone actually know the origins of "placing a hold," and, how do you
> like to explain it to patrons when all your ILS buttons and documentation
> say "place hold?"
>
> Hope you're having a great Tuesday!
>
> Bryan Miyagishima, Linn-Benton Community College Library
>
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